Refund Policy

1. Return Period

You have the right to return products purchased from Brexalonkhap within 14 days of receiving the product, in accordance with EU consumer protection laws.

2. Right of Withdrawal

As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.

3. How to Return

To exercise your right of withdrawal, you must inform us of your decision by contacting us:

Email: contact@brexalonkhap.world
Address: Rantzausgade 20B, 2200 København, Denmark
Phone: +45 28 40 91 11

You may use the model withdrawal form available on our website or simply make a clear statement of your decision to withdraw.

4. Return Conditions

To be eligible for a return, the product must:

• Be in its original packaging
• Be unused and unopened
• Include all original accessories and documentation

5. Return Shipping

You are responsible for the direct cost of returning the goods. We recommend using a trackable shipping method to ensure the return reaches us safely.

6. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 14 business days.

7. Refund Amount

We will refund the full purchase price, excluding the original shipping costs, unless you have received a defective or incorrect product.

8. Exceptions

The right of withdrawal does not apply to:

• Products that have been opened or used
• Products damaged due to misuse
• Customized or personalized products

9. Defective Products

If you receive a defective or incorrect product, please contact us immediately. We will cover the return shipping costs and provide a full refund or replacement at no additional charge.

10. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account or payment method. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us.

11. Contact Us

For questions about returns or refunds, please contact us:

Email: contact@brexalonkhap.world
Address: Rantzausgade 20B, 2200 København, Denmark
Phone: +45 28 40 91 11